Support & Assistance
Astrum provides priority support for all users, especially top traders who are part of the invite-only program.
If you ever need help, have questions, or want to request a new feature, the team is always available.
1. Telegram Support Bot
For general support, troubleshooting, or quick questions, you can message our dedicated support bot:
👉 @astrum_tgbot
The bot can assist with:
technical issues
wallet or setup questions
trading module questions
bug reports
documentation links
connecting you with a support specialist
Response is usually fast - the team monitors the bot continuously.
2. Private Developer Chat (Invite-Only)
If you were invited as a top trader, you also gain access to a private Telegram chat with the Astrum development team.
In this group, you can:
request new features
report issues directly to developers
test upcoming tools
receive early access updates
help shape the product based on your trading workflow
This direct line of communication ensures that Astrum evolves around the needs of its strongest traders.
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